Terms of Service

Welcome to Smartspick (www.smartspick.store). By visiting our website or placing an order, you agree to the following Terms of Service. Please read them carefully.

1. About Us

Smartspick is an online store brand owned and operated by M/S Alpha Consultancy, registered with the Federal Board of Revenue (FBR), Pakistan. We are based in Lahore and sell household, home & kitchen, health & beauty and gadget products for delivery across Pakistan.

Business name: M/S Alpha Consultancy
📍 95-M Quaid e Azam Boulevard, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan
📞 WhatsApp / Phone: 03287726808
📧 Email: smartspick95@gmail.com

2. Orders

All orders are subject to availability and confirmation. We may contact you by phone or WhatsApp to confirm your order before dispatch.
We may cancel an order if the product is out of stock, if the address or phone number cannot be verified, or if we suspect a fake or fraudulent order.
Please make sure your name, phone number and complete address are correct when ordering.

3. Prices & Payment

All prices are in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
Payment is Cash on Delivery (COD). Please pay the full order amount to the courier at the time of delivery.
We try to keep all prices and product details accurate. If an error is found, we will inform you before dispatch and you may cancel the order.

4. Shipping & Delivery

Delivery charges, delivery times and coverage are explained in our Shipping Policy. Delivery times are estimates and may vary due to courier delays, weather or public holidays.

5. Returns & Refunds

Returns, exchanges and refunds are handled according to our Refund & Return Policy.

6. Product Use

Please read and follow the instructions, warnings and safety directions provided with each product.
Household and pest control products must be kept away from children, pets and food, and used only as directed on the packaging.
Results may vary from person to person and home to home. Product images are for illustration; actual packaging may differ slightly.

7. Privacy

Your personal information is used only to process and deliver your orders and to provide customer support, as described in our Privacy Policy.

8. Website Use

You agree not to misuse this website, place fake orders, or copy our content, images or videos without permission.

9. Limitation of Liability

Smartspick is not responsible for damage caused by misuse of a product or failure to follow its instructions. Our liability for any order is limited to the amount paid for that order.