Refund & Return Policy

At Smartspick, customer satisfaction is our priority. In accordance with Sharia-compliant trade, we offer the following customer protections.

🛡️ Our Guarantees (The Khiyar Rights)

Khiyar-e-Ru’yat (Option of Inspection)

Since you are shopping online, you have the right to inspect your product upon delivery. If the item does not meet your expectations or differs significantly from what was advertised, you may request a return.

Khiyar-e-Aib (Option of Defect)

If your product arrives damaged, defective, or is not functioning properly due to a manufacturing defect, Smartspick will gladly replace the item or provide a full refund. We will also cover any return shipping costs for approved defective items.

Iqalah (Mutual Rescission)

Even if the product is in perfect condition, you may return it within 7 days of receiving your order if you simply change your mind.

📝 Return Conditions

To qualify for a return under our 7-Day Return Policy, please ensure:

Product Condition

The item must be unused, undamaged, and in its original condition with all accessories, manuals, tags, and protective packaging (if applicable).

Original Packaging

Products should be returned in their original Smartspick packaging to ensure safe transportation.

Accessories Included

All original accessories, cables, chargers, manuals, warranty cards, and complimentary items (if provided) must be included with the return.

💰 Refund Process & Options

Once Smartspick receives and inspects your returned item (typically within 3–5 business days), your refund will be processed.

You may choose one of the following options:

Original Payment Method

Your payment will be refunded to your original payment method, including Bank Transfer, EasyPaisa, or JazzCash. Depending on your payment provider, refunds may take up to 10 business days to appear.

Smartspick Store Credit

Receive 100% of your order value as Smartspick Store Credit or Gift Voucher, which can be used on any future purchase.

Important Notes

Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
A 10% restocking fee applies only to "Change of Mind" returns.
If you choose Smartspick Store Credit, the 10% restocking fee will be completely waived.

🚀 How to Start a Return

Returning your order is simple.

Step 1 – Contact Us

Reach out to our support team via:

📞 WhatsApp: 0300 0000000

📧 Email: smartspick95@gmail.com

Please include:

Order Number
Product Photos (if damaged or defective)
Brief description of the issue

Step 2 – Return Approval

Our support team will review your request and provide return instructions.

Step 3 – Ship the Product

Once approved, please dispatch the return within 14 days.

Step 4 – Refund Processed

After inspection, we'll notify you and process your refund or replacement as quickly as possible.

❌ Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse, negligence, accidental damage, water damage, or improper handling by the customer.
Products returned without original accessories or packaging.
Products showing signs of excessive use or physical damage after delivery.
Clearance, final sale, or promotional items marked as Non-Returnable.
Personal care or hygiene products that have been opened or used, unless received damaged or defective.

📦 Wrong Item Received

If you receive the wrong product, please contact Smartspick within 48 hours of delivery. We will arrange a replacement at no additional cost.

⚠️ Damaged During Delivery

If your parcel arrives visibly damaged, please take photos before opening the package and contact Smartspick immediately so we can resolve the issue as quickly as possible.

🤝 Our Promise

At Smartspick, we believe every customer deserves a fair and transparent shopping experience. If you experience any issue with your order, our team is committed to resolving it quickly and professionally.